Table of Contents
Effective Date: 03/01/2023
Last Updated: 05/01/2026
Kreglo Creative, LLC DBA Arc & Allotropy (“Arc & Allotropy,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit or use our website, https://arcandallotropy.com/; create an account; place an order; submit a contact form; submit a welding repair request; or communicate with us.
We collect only the information needed to operate our website, respond to inquiries, process orders, manage customer accounts, communicate with customers, improve the website, and maintain business records. We do not sell personal information, and we do not currently use advertising pixels, retargeting ads, or email newsletter marketing.
By using our website, you agree to the practices described in this Privacy Policy.
1. Who We Are
This website is operated by:
Kreglo Creative, LLC DBA Arc & Allotropy
Website: https://arcandallotropy.com/
Email: [email protected]
Arc & Allotropy offers handmade welded metal art, related products, and small welding repair services.
2. Information We Collect
We may collect information in three main ways: information you provide directly, information collected automatically when you use the website, and information processed through third-party tools used to operate the website.
Information You Provide Directly
You may voluntarily provide information when you:
- Submit a contact form
- Submit a welding repair request
- Ask a general question
- Create a customer account
- Place an order
- Contact us by email
- Communicate with us about a product, order, pickup, delivery, repair request, or customer service issue
This information may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account login information
- Order details
- Messages or details submitted through a form
- Information about a welding repair request
- Any other information you choose to provide
Please do not submit sensitive personal information through our contact forms, such as Social Security numbers, financial account information, medical information, or other information that is not needed for your inquiry.
At this time, our website does not allow customers to upload repair photos directly through the contact form. If photos, measurements, or additional details are needed to evaluate a repair request, we may request them separately.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location based on IP address
- Date and time of visit
- Site usage and performance information
This information helps us understand how visitors use the website, improve site performance, troubleshoot issues, and protect the website from spam, abuse, or security threats.
3. How We Use Information
We may use the information we collect to:
- Respond to questions, messages, and repair requests
- Communicate with you about possible welding repair services
- Process and fulfill product orders
- Create and manage customer accounts
- Send order confirmations, receipts, shipping updates, or pickup details
- Provide customer support
- Improve our website, products, and services
- Monitor website traffic, performance, and security
- Help prevent fraud, spam, abuse, or unauthorized access
- Maintain business, tax, accounting, and legal records
- Comply with applicable laws or legal obligations
We do not currently use your information for email newsletter marketing. We also do not currently use Meta Pixel, Google Ads tracking, retargeting ads, or similar advertising tools.
4. Customer Accounts
If you create an account on our website, we may store information you provide in your customer profile, such as your name, email address, shipping address, billing address, and order history.
Customer accounts are intended to make checkout easier, allow you to view past orders, and help us provide customer support.
You are responsible for keeping your account login information private and secure. If you need help accessing, updating, or deleting your account information, you may contact us at [email protected].
We may need to keep certain account, order, or transaction information for business, tax, legal, security, fraud prevention, or recordkeeping purposes.
5. Orders and Payment Processing
If you purchase products through our website, we may collect information necessary to process your order, including your name, contact information, billing address, shipping address, and order details.
Payments are processed by third-party payment processors. We do not intentionally store full credit card numbers or complete payment card details on our website. Payment processors may collect and process payment information according to their own privacy policies and security practices.
We may keep order records as needed for business operations, customer service, tax reporting, accounting, legal compliance, and fraud prevention.
6. Contact Forms and Repair Requests
When you submit a contact form, general inquiry, or welding repair request, we collect the information you provide so we can respond to your message.
For repair requests, we use the information provided to understand the general nature of your request, determine whether the project may be a good fit, and communicate with you about possible next steps.
Repair-related terms, estimates, approvals, payments, pickup, and service details are addressed separately in our Terms & Conditions or direct communications with you.
7. Cookies and Analytics
Our website may use cookies and similar technologies to help the site function, improve user experience, support checkout and account features, understand website traffic, and protect the website.
Cookies are small files placed on your device when you visit a website. Some cookies are necessary for the website to work properly, while others help us understand how visitors use the site.
We may use cookies for purposes such as:
- Keeping items in your shopping cart
- Supporting customer account login features
- Remembering website preferences
- Processing checkout
- Measuring website traffic and performance
- Helping detect spam, fraud, or security issues
- Supporting embedded content or social media features
You can usually adjust your browser settings to block or delete cookies. However, some website features, such as shopping cart, checkout, or account login functions, may not work properly if cookies are disabled.
Google Analytics
We may use Google Analytics to understand website traffic and visitor behavior, such as which pages are viewed, how visitors arrive at the site, and what devices or browsers are used. This helps us improve the website and identify technical or performance issues.
Google may process this information according to its own privacy practices. You may be able to limit or block analytics tracking through your browser settings, privacy tools, cookie settings, or Google’s available opt-out tools.
8. Third-Party Tools and Embedded Content
Our website may use third-party tools or services to operate the website, process orders, manage payments, provide security, analyze website traffic, or support customer communication.
Our website may also include embedded content, links, or features from third-party platforms, such as Instagram, Facebook, YouTube, Google Maps, or similar services.
Embedded content from another website behaves as if you visited that third-party website directly. These third-party websites may collect information about you, use cookies, track your interaction with the embedded content, or connect your activity to an account you have with them, especially if you are logged in to that third-party service.
We do not control the privacy practices of third-party websites, platforms, payment processors, or service providers. We encourage you to review their privacy policies.
This Privacy Policy applies only to our website and our direct interactions with you. It does not apply to websites, platforms, or services operated by third parties.
9. How We Share Information
We do not sell personal information.
We may share information with trusted third parties only as needed to operate our website, provide services, process orders, communicate with customers, protect the website, maintain business records, or comply with legal obligations.
These third parties may include:
- Website hosting providers
- Website platform, plugin, or e-commerce providers
- Payment processors
- Shipping or delivery providers
- Email service providers
- Spam prevention or website security tools
- Analytics providers, such as Google Analytics
- Accounting, tax, legal, or business service providers, if needed
We may also disclose information if required by law, legal process, court order, government request, or to protect our rights, property, customers, website, or business.
10. How We Protect Information
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These steps may include secure website hosting, SSL/HTTPS, website security tools, password protection, limited access to customer information, secure payment processing, and other reasonable safeguards.
However, no website, email system, payment system, or internet transmission is completely secure. We cannot guarantee absolute security of information submitted through the website or by email.
11. How Long We Keep Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.
For example, we may keep:
- Contact form submissions long enough to respond and follow up
- Repair inquiry information as needed for communication, estimates, records, or customer service
- Order records for business, tax, accounting, legal, and customer service purposes
- Account information while your customer account remains active
- Security or technical records as needed to protect the website
- Email communications as needed for business records and customer support
We may delete or anonymize information when it is no longer needed.
12. Your Choices
You may contact us to request help with your personal information, including asking us to:
- Confirm whether we have personal information about you
- Update or correct your information
- Delete certain information
- Help you access or update your customer account
- Stop sending non-essential communications
We may need to verify your identity before completing certain requests. We may also need to keep certain information for business, tax, legal, security, fraud prevention, or recordkeeping purposes.
To make a privacy request, contact us at:
13. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
14. Comments and Media Uploads
Comments are not currently enabled on our website.
Visitors are not currently allowed to upload images or media files directly to our website.
If we enable public comments or direct media uploads in the future, we may update this Privacy Policy to explain what information is collected and how it is used.
15. Third-Party Links
Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties.
If you visit another website through a link on our site, we encourage you to review that website’s privacy policy.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, tools, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
17. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you may contact us at:
Kreglo Creative, LLC DBA Arc & Allotropy
Website: https://arcandallotropy.com/
Email: [email protected]